Shipping policy

Last updated: 18/08/2026

Thank you for shopping at The Tidy Kitchen. Below is everything you need to know about how we ship your order.

Where We Ship From

All orders are fulfilled from our UK warehouse and shipped to addresses within the United Kingdom.

Delivery Times

Orders are delivered within 3-5 business days from the time your order is placed. This includes both processing and delivery time. Business days are Monday-Friday, excluding UK bank holidays.

Please note: delivery times are estimates, not guarantees. Delays can occasionally occur due to courier issues, high order volumes, or circumstances beyond our control.

Shipping Costs

Shipping is free on all UK orders.

Order Processing

Orders are typically processed within 1 business day of being placed. You'll receive a confirmation email once your order has been dispatched, including tracking information.

Order Tracking

Once your order is dispatched, you'll receive an email with a tracking number so you can follow your delivery. We work with trusted UK couriers to ensure fast, reliable delivery.

Delivery Issues

If your order hasn't arrived within the expected timeframe, please contact us at contact@thetidykitchen.shop with your order number, and we'll look into it right away.

If a package is lost or significantly delayed in transit, we will work with our courier to resolve the issue, and will offer a replacement or refund if the item cannot be located.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you need to correct an address after placing an order, contact us immediately at contact@thetidykitchen.shop — we cannot guarantee changes once an order has been dispatched.